FAQ - Frequently Asked Questions
How long does shipping take?
Shipping times will vary depending on your country and province.
Will I receive a order notification?
Yes, you will receive an order confirmation email shortly after placing your order. Please ensure you check all details are correct, as once an order has been processed and shipped no details can be amended.
Please note, we cannot be held liable for any problems that occur during delivery if the wrong information has been given or inputted on the order by yourself the consumer.
Can I connect two bands to the same mobile device?
No, only one band can be used with each mobile device.
Mini: Minimum fit of 13.5cm
Mini 2: Minimum fit of 14cm
How do I detach the strap from the face of the watch?
What devices is the app compatible with?
Our apps are only compatible with mobile phone devices.
Are FourFit's tracker medical devices?
FourFit trackers are not medical devices. Please note wrist worn trackers can occasionally give inaccurate readings. If you have concerns regarding your health then please seek medical attention.
Is the FourFit water resistant?
Yes the FourFit Fitband, Health+, Mini 2 and Mini are splash-proof. They will not tolerate being submerged, hot water, bath shower etc but a muddy game of football or getting caught in a rain shower will not hurt your FourFit.
How do I set up my Signa?
Before you begin using your FourFit Signa, you will need to download the Da Fit app through Google Play or the App Store using a mobile device. Once this is done you will be able to connect your Signa through Bluetooth to your mobile device. When you connect your device it will set the date and time and allow you to sync your data back and forth between the devices. Your data will sync to your WearFit dashboard, which will allow you to view your stats, set goals and analyse your progress over time.
How do I set up my Fitband or Mini?
Before you begin using your FourFit Fitband or Mini, you will need to download the app stated in your instructions through Google Play or the App Store using a mobile phone. Once this is done you will be able to connect your device through Bluetooth to your mobile phone. When you connect your device it will set the date and time and allow you to sync your data back and forth between the devices. Your data will sync to your dashboard, which will allow you to view your stats, set goals and analyse your progress over time.
How do I charge my Fourfit?
No charger is supplied with the FourFit Fitband and Mini as it comes with a built in USB charger. Just pull off the strap from the screen and the charger will be apparent. If there are no gold metal charge strips, pull the other side of the screen.
Flatter style plug chargers e.g iPhone plugs will be too close to the wall to hold the watch in the correct charging position. Try using a bulkier plug, that sits away from the wall or if you only have access to a flatter style plug, use this with an extension lead.
The Signa comes with a charging lead which is magnetic and will easily find its way into the charger slot.
Do not leave your FourFit trackers on charge for hours on end or over night, they all only need a maximum of 2 hours charge. If you leave them on charge for any longer than this you can overload the battery causing damage and invalidating your warranty.
How does FourFit detect my heart rate?
When your heart beats your capillaries expand and contract based on your blood flow. The LED lights on the underside of your band reflect on to your skin to detect blood flow volume and finely tuned algorithms are applied to automatically and continuously measure your heart rate.
How often do I need to charge my FourFit?
Your FourFit will need charging when it runs out of battery. If you are buying for an occasion/gift that is a bit away, please ensure you check your FourFit at the time of delivery and the device doesn't go any longer than 28 days without a charge as leaving the battery sat unused can caused damage, and your return rights will be affected.
My order hasn't reach me yet, how do I track my order?
If you experience any delays with your delivery, please feel free to contact the courier direct or our support team at firstname.lastname@example.org We ship as many orders as possible using a trackable service, if your order is sent using a trackable service the tracking number will be emailed to you once your shipping label has been generated.
If your item has not been sent using a trackable service, these usually take up to 14 working days to reach you, if the item has not reached you by working day 14, please contact us to get can this looked into. *please note, items can only be deemed as lost in transit when a minimum of 21 days after the item was posted has been reached.
I have an issue with one of my devices, can I return the entire order?
If you have made an order for multiples devices, the entire order can be returned within 28 days for a full refund. After the 28 day return period has closed, devices on the order cannot be returned for a refund. Warranties for the devices are treated separately and issues with one device does not entitle you for a replacement for a refund for the others on the order, only the device reported.
(ENSURE ALL ITEMS ARE CHECKED THEY ARE IN FULLY WORING ORDER WITHIN 30 DAYS OF PURCHASE. ANY ISSUES REPORTED AFTER 30 DAYS WILL NOT BE ENTITLED TO A REFUND ONLY A REPLACEMENT).
What is the best way to get in touch?
Email our Customer Care Team at email@example.com