As you may already be aware, there are planned Royal Mail strikes on Wednesday the 14th and Thursday the 15th of December.
As always, this will cause disruptions to the service and will result in delayed deliveries. The Royal Mail service updates say that they will prioritise Tracked 24 & 48 deliveries, but unfortunately, there is no guarantee your order will be received in-time for Christmas.
SECTION 1 - GENERAL RULES
Dispatch time varies depending on the product and is usually indicated on a particular product page. We normally expect to ship orders within 1-2 working days, however it is not guaranteed and may be extended. Handling time for pre-orders is usually longer (7-30 days).
SECTION 2 - DELIVERY TIME, DELAYS & LOST ITEMS
Delivery time depends on postal service selected and varies by location. Please note, these are estimations only and delivery times may vary, especially during peak periods or any other unexpected circumstances, such as strikes, severe weather conditions, natural disasters etc.
All parcels are registered and we always obtain a postage receipt. In case of loss or a huge delay, please note there is nothing we can do until 14 days of posting date elapses. If you have not received your item within time frames mentioned above, please contact us immediately, so we could resend the item (if possible) or issue a refund.
SECTION 3 - CONSIGNMENT DAMAGE
At the time of shipment delivery, it is your obligation to evaluate shipment outer packaging and its contents as well.
If you notice any damage to the contents of the parcel, then you need to ask courier to compile the damage report. You may also refuse to take the shipment and contact us as soon as possible at email@example.com
SECTION 4 - UNDELIVERABLE PARCELS
When the carrier returns an undeliverable parcel to us, the refund (exclusive of shipping charges) is issued. A return postage cost will be deducted from the refund amount as well. To purchase items that were undeliverable, a new order will have to be placed and a new payment will have to be made.
If you have any specific questions about shipping or returns information please email: firstname.lastname@example.org and one of our agents will be in touch.